Q1: Do your products adopt US standard sizes? How to choose the right size?
All WELTHAN products adopt standard US size specifications. Each product page is equipped with a detailed size chart covering bust, waist, length and other key data. It is recommended that you refer to the size chart combined with your usual wearing habits to select the appropriate size. A 1–2cm manual measurement error is normal.
Q2: Is there a color difference between the physical product and the picture?
All product pictures are 100% real-shot. Slight color differences may occur due to different screen resolutions, shooting light and indoor and outdoor ambient light. This situation does not affect normal use and does not belong to product quality problems.
Q3: How long will I receive my order after payment?
We need 1–3 business days for order processing, quality inspection and packaging. Standard US domestic shipping takes 5–10 business days, and the total delivery cycle is about 6–13 business days. Holidays and shopping peak seasons will cause slight delays.
Q4: What should I do if I receive defective, wrong or missing products?
Please take clear photos of the package and problematic products within 48 hours after receipt, and contact our official email customer service. We will verify the problem within 24 hours and arrange free re-delivery, exchange or full refund for you.
Q5: Can I modify or cancel my order after payment?
Unshipped orders support free information modification and cancellation. Once the order is shipped, modification and cancellation are not supported. Please contact customer service in time if you have adjustment needs.
Q6: How long does the refund take to arrive?
After the returned goods pass inspection, we will initiate the refund within 5–10 business days. The specific arrival time depends on the processing cycle of your payment platform or bank, generally no more than 15 business days.
Q7: Do you support international shipping? Who will bear the tariffs?
Yes, we support global international shipping. International customers need to bear local tariffs, customs clearance fees and other additional logistics costs independently, and the international delivery time is 10–20 business days.
Q8: Why are opened underwear products not returnable?
Intimate apparel products are in direct contact with the skin. To protect public health and ensure the safety and hygiene of every customer’s products, we do not support returns and exchanges of opened, worn or cleaned underwear products, which is a standard industry specification for intimate apparel e-commerce.
Q9: How do you guarantee the hygiene and quality of underwear products?
All our men’s underwear products are made of skin-friendly and breathable high-quality fabrics, produced in standardized dust-free workshops, and strictly inspected and independently sealed and packaged before shipment to ensure clean, hygienic and qualified products for every customer.